Synsigra docs
Troubleshooting
| Symptom / code | Action |
|---|---|
401 unauthorized | Sign in again in the browser, or create/use a valid personal API key for scripts. |
403 forbidden | Your role cannot perform the operation. Ask an owner/admin or use a developer/owner account. |
404 *_not_found | Check the ID. Cross-organization resources intentionally return 404. |
409 job_*_invalid_state | Cancel only queued jobs; retry only failed/cancelled jobs; delete only non-running jobs. |
409 pack_generator_incompatible | Select a current curated pack. Deprecated/incompatible packs cannot be generated. |
409 job_templates_unavailable | Wait until the job succeeds. Template ZIPs are only available for completed curated jobs with scoreable targets. |
429 request_rate_limit | Slow the client down. The private-beta limit is 120 requests/minute per key. |
429 concurrent_job_limit | Wait for queued/running jobs to finish. Current limit is 2 active jobs per organization. |
429 monthly_job_limit | Monthly job quota is exhausted. Use existing packages or contact the operator. |
| Failed job | Open the job card and read the error. If it is a generator/catalog issue, keep the job ID and report it. |
| Expired artifact | Click Download verification kit normally. The UI prepares the exact version in the background, verifies the package fingerprint, and starts the download. Historical jobs without preserved inputs fail explicitly. |
Verifier exit 1 | Check package path, detection filenames, required columns, units, selected profile, and per-case report. |
Verifier exit 2 | Fix CLI arguments. Start from the command in the completed-job recipe panel. |
Boundary: Synsigra is synthetic engineering QA tooling, not clinical validation, diagnosis, patient monitoring, or PHI storage.