Private beta support

Support, availability and billing

Get support

Open a support issue

Include a job or package ID, UTC timestamp, browser version and exact safe error code. Never include passwords, API keys, account-action links, PHI, personal data, proprietary detector output or source code.

Response and availability

Support is normally reviewed within three business days, as a target rather than an SLA. The service is best-effort with no guaranteed uptime, recovery time or response time. Keep local copies of packages and evidence you need.

Service health · Component readiness

Billing

The current private beta is free. No payment method is collected and there is no automatic paid conversion. Future charges require new pricing, notice and explicit opt-in.

Private Beta Terms · Privacy & No-PHI Notice · Back to Synsigra